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AI dispatch layer architecture for delivery and ride-sharing apps showing webhook event processing driver matching and real-time state management

From Webhook to Action: Building an AI Dispatch Layer for Delivery & Ride-Sharing Apps

The AI dispatch layer is the intelligence at the heart of any delivery or ride-sharing platform — the system that decides, in real time, which driver gets which job, how routes should be updated as conditions change, and how to balance competing demands across the entire operational fleet. Getting this layer right is what separates platforms that scale gracefully from…

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